Privacy Policy

At Dorhymi (“we”, “us”), we respect your privacy. This policy explains how we collect, use, and protect your personal information when you visit dorhymigroup.com or purchase our products.

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1. Information We Collect

A. Data You Provide Directly

• Contact details (name, email, phone, shipping/billing address)
• Payment information (processed securely via WooCommerce/PayPal/Stripe)
• Account credentials (if you create a login)
• Communications (emails, chat logs)

B. Data Collected Automatically

• Device & browser information (IP address, operating system)
• Website usage data (pages visited, cart activity via cookies)
• Order history and preferences

C. Sensitive Data

We never store:

• Full credit card numbers
• Medical/health information (unless voluntarily shared in product requests)

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2. How We Use Your Information

Purpose	Legal Basis	Examples
Order Processing	Contractual necessity	Shipping, invoices, refunds
Customer Support	Legitimate interest	Responding to inquiries
Marketing*	Consent (opt-in)	Newsletters, promotions
Analytics	Legitimate interest	Improving website experience
Legal Compliance	Legal obligation	Tax records, fraud prevention

*You can unsubscribe anytime via email footer or account settings.

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3. Data Sharing & Protection

A. Third-Party Partners

We only share data with:

• Payment processors (Stripe, PayPal)
• Shipping carriers (DHL, FedEx)
• Service providers (email tools, analytics) – all GDPR-compliant

B. Security Measures

• SSL encryption for all transactions
• Regular security audits
• Staff privacy training

C. International Transfers

Data may be processed outside your country but only to regions with adequate protections (e.g., EU-US Privacy Shield).

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4. Your Rights

You may request to:

• Access your personal data
• Correct inaccurate information
• Delete your data (unless required for legal/compliance reasons)
• Opt out of marketing
• Receive your data in a portable format

To exercise these rights, contact: gm@dorhymi.com. We respond within 30 days.

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5. Cookies & Tracking

We use:

• Necessary cookies (shopping cart functionality)
• Analytics cookies (Google Analytics, anonymized)
• Marketing cookies (only with consent, e.g., Facebook Pixel)

Manage preferences via our Cookie Banner or browser settings.

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6. Policy Updates

We’ll notify you of material changes via email or website notices. Continued use constitutes acceptance.